Secretary/PA Services

Calendar Management

  • Schedule Meetings
  • Appointment Booking
  • Schedule Meetings
  • Interview Scheduling
  • Arrange and Manage Client Visits
  • Reminder Service – Important dates, deadlines, special events, bill payments etc.

Correspondence Management

  • Email Management – monitor, read, filter and respond to emails
  • Customer Service Support – respond to customer queries and complaints
  • Manage and Distribute Corporate Cards – holiday cards, thank you cards etc.
  • Send Customer Email Follow Ups and Reminders
  • Website Chat Support
  • Ticket Based Customer Support – respond to routine queries
  • Correspondence Management – letters, memo, etc.

Administrative & PA Support

  • PA & Secretarial Support
  • Holiday and Sickness Cover
  • Internet Research
  • Prepare Meeting Papers
  • Virtual Office Management
  • Answer Calls and Handle Customer Queries
  • Follow Up On Outstanding Issues and Actions
  • Send Out Meeting Invitations
  • Collate Meeting Attendees Lists
  • Book Meeting Rooms
  • Arrange Catering

Word Processing

  • Form Creation
  • Letters
  • Address Labels
  • Meeting Minutes
  • Copy Typing
  • Template Creation – Sales letters
  • Mail Merge

Data Management

  • Data Entry – sales products and entry from business cards, emails etc.
  • Simple Spreadsheet Creation
  • Maintain and Update Database
  • Order Processing
  • Customer Billing and Payment Monitoring

Event Planning

  • Organise Invitation Lists and Send Out Invites
  • Collate Delegates List
  • Contact and Book Guest Speakers
  • Source and Hire Venue
  • Organise and Book Specialist Equipment
  • Source and Book Catering
  • Liaise with Delegates About Accessibility and Dietary Requirements
  • Create Name Badges

Travel Planning

  • Research Travel Costs
  • Flight Booking
  • Holiday Booking
  • Research Travel Times
  • Accommodation Booking
  • Plan Itineraries
  • Transportation/Hire Car Booking
  • Collate Destination Information

General Support

  • Invoice Clients
  • Credit Control – Invoice Chasing
  • Mail Outs
  • Source Suppliers
  • Get Quotations
  • Order Stationery and Equipment
  • Collate Expenses
  • Edit, Format and Distribute Newsletters
  • Message Taking
  • Mystery Shopper
  • Membership Renewals
  • Price Comparison